
Rakesh Kumar Saraf
A highly motivated, customer-focused, ITIL certified, IT professional with significant experience in the Cloud Services (SaaS, PaaS) and... | Melbourne, Melbourne, Australia
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Rakesh Kumar Saraf’s Emails ra****@do****.com
Rakesh Kumar Saraf’s Phone Numbers No phone number available.
Social Media
Rakesh Kumar Saraf’s Location Melbourne, Melbourne, Australia
Rakesh Kumar Saraf’s Expertise A highly motivated, customer-focused, ITIL certified, IT professional with significant experience in the Cloud Services (SaaS, PaaS) and Database Technology fields. Expertise as a Technical Account Manager, Mission Critical Support Engineer, Incident and Escalation Manager, Database Administrator, Team Leader, Software Developer and Support Engineer. Proven success in customer relationship management, technical and analytical ability. Plays a pivotal role in providing consistent Customer Experience with the focus on Delivery Excellence for enterprise customers and their partners.
Rakesh Kumar Saraf’s Current Industry Docusign
Rakesh
Kumar Saraf’s Prior Industry
Tata Engineering And Locomotive
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Oracle
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Salesforce
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Liveperson
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Docusign
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Work Experience

Docusign
Senior Escalation Support Manager
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Liveperson
Senior Technical Account Manager
Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Salesforce
Technical Account Manager
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Incident / Escalation Manager - Senior Principal Technical Support Engineer
Thu Jul 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Global Content Lead / Principal Technical Support Engineer
Sat Sep 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Team Leader / Senior Technical Support Engineer
Tue Sep 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Technical Support Engineer
Tue Aug 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Engineering And Locomotive
Assistant Manager / Analyst Programmer
Sat Apr 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time)